Corporate memory? The human record?

by The Crazy Colombian on December 7, 2007

in Life, Reflection

The human race, like many other enti­ties, oper­ates in cycles. Empires rise and fall. Sea­sons come and go. And we con­tinue to make the same mis­takes many times, over and over.

As indi­vid­u­als, we can rely on our mem­ory (if we have a decent one!) to remem­ber our mis­takes and try to avoid them in the future. Even this breaks down if you believe in rein­car­na­tion; under this sce­nario, your mem­ory of past lives is so ten­u­ous that you may very well be mak­ing the same mis­takes over and over, like in a B-grade exe­cu­tion of ‘Ground Hog’s Day’.

What about cor­po­ra­tions? I have just been through some expe­ri­ences that tell me cor­po­ra­tions have no mem­ory, despite (some­times) their best inten­tions. If we look at the major cor­po­rate dis­as­ters of the last decade, we could prob­a­bly find that the root cause was iden­ti­fied, at the same com­pany or indus­try, as a major cause of con­cern some­time over the last cen­tury. On a smaller scale, we all expe­ri­ence times when we see our bosses’ bosses make the same mis­take over and over, espe­cially when it comes to peo­ple mat­ters. It still dumb­founds me that organ­i­sa­tions with bonus pro­grammes con­tinue to under­mine the abil­ity of man­age­ment to “share good times” across the team with some form of token pay­ment. I am not argu­ing that the wealth cre­ated by a cor­po­ra­tion should go to its’ employ­ees rather than to its share­hold­ers. But we all know that man­age­ment the­ory argues we can moti­vate employ­ees to higher lev­els of per­for­mance when they feel they have ‘skin on the game’. Despite the many occa­sions our cor­po­ra­tions have had to expe­ri­ence the mis­take of mis-managing these pro­grams and see­ing key tal­ent flee the organ­i­sa­tion, we con­tinue to see com­pa­nies mak­ing the same mis­take over and over; allow­ing the very few that are polit­i­cally savvy enough to look after them­selves rather than their group to secure the small por­tion of the bonus pool, whilst the mass goes on with a token excuse for a share of the pie, or even worse, an excuse for why they did not share in record profits.

But is this restricted to cor­po­ra­tions? Not by a long shot. If we extend our analy­sis to the human race, we find that the same prin­ci­ple applies. How many times will our civil­i­sa­tion have to make the same mis­takes before it learns? How many wars will we have to wage to realise that, in the long term, it makes no dif­fer­ence? Bound­aries are a fig­ment of our imag­i­na­tion. Nations are intel­lec­tual con­structs we use to cre­ate divi­sions ‘amongst broth­ers’. We know from expe­ri­ence we are a diverse race. We know from expe­ri­ence that every­where are ‘good’ peo­ple and ‘bad’ peo­ple, and that the ‘bad’ peo­ple will defy any attempt at pre-identification and clas­si­fi­ca­tion (dare I say pro­fil­ing?). And we also know from expe­ri­ence that no amount of mil­i­tary power will shape a soci­ety; it is only in the col­lab­o­ra­tive under­tak­ing of the polit­i­cal process that soci­eties will rise, and even­tu­ally, pow­ers will be shaped. And then the cycle starts again.

In my beloved Aus­tralia, we just held a gen­eral elec­tion where the long-standing Primer Min­is­ter for the last ten years, the Hon. John W Howard, was defeated, giv­ing rise to the labour move­ment into the prime power posi­tion in our polit­i­cal land­scape. I am excited by the vol­ley of changes that will result from this elec­tion, start­ing with the first one of which was long over­due: Australia’s rat­i­fi­ca­tion of the Kyoto pro­to­col. But I am no dreamer (ok, I am a bit: I always hope for the best; want to change the world; try to make some­one else’s day every day — but I digress). I am real­is­tic enough to know if Kevin Rudd stays in power for long enough, that power will cor­rupt and lead him to re-make some major mis­takes of the past. I have been think­ing for long enough in my life to be aware that the new pow­ers at the helm will also strug­gle with the com­plex­ity of achiev­ing a bal­ance, and will most likely have a neg­a­tive impact on our econ­omy, in the long term. In short, our dear coun­try will most likely repeat many of its’ mis­take of the past. And to some extent, that is a good thing. Because it is in those mis­takes that wor­ri­some lin­ear trends will be bro­ken. New ones will emerge, and we will have a dif­fer­ent set of con­cerns to deal with. But that’s ok. At the point, we will change pow­ers, allow oth­ers to undo some of the new mis­takes, and make some old ones of their own volition.

Does the human record serve any pur­pose? I invite you, my dear read­ers, to post your opin­ion in the com­ments sec­tion. Let’s see what healthy debate we can cre­ate in this space.

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